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     Install/Upgrade Help > Before You Post, Read This

Before You Post, Read This
User kristi
Date 1/29/2008 4:29 pm
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kristi
Date: 1/29/2008 4:29 pm   ·   Subject: Before You Post, Read This  ·   Rating: 2

If you post to this forum requesting diagnostic help, please include the following information:

  • indicate whether you are performing a WRE or source install
  • indicate which OS you are using
  • the error response you are getting:
    •  With WRE: mod_proxy error log. Places to look: /data/wre/var/logs/modproxy.error.log
      mod_perl error log: /data/wre/var/logs/modperl.error.log
      WebGUI Log:
      /data/wre/var/logs/webgui.log
    •  w/o WRE: apache error log is where your distribution / OS puts it. WebGUI error log is /var/log/webgui.log
Including this simple information will help others help you.

--- (Edited on 1/29/2008 4:29 pm [GMT-0600] by kristi) ---

--- (Edited on 1/31/2008 7:43 am [GMT-0600] by kristi) ---

--- (Edited on 1/31/2008 7:47 am [GMT-0600] by kristi) ---



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knowmad
Date: 1/31/2008 7:33 am   ·   Subject: Re: Before You Post, Read This  ·   Rating: 0

Hi Kristy,

These are great suggestions. I don't understand what you mean by the following: 

  • include a list of places to look for diagnositic data in a source or a wre install

That seems to be putting the cart before the horse by asking a user who is having trouble to go find where to look for the diagnostic data. They probably don't know. Even if they did, I'm not sure how that information is going to help us diagnose a problem remotely. Could you clarify?

 

Thanks,
William

----
Knowmad Technologies
http://www.knowmad.com

--- (Edited on 1/31/2008 8:33 am [GMT-0500] by knowmad) ---



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kristi
Date: 1/31/2008 7:46 am   ·   Subject: Re: Before You Post, Read This  ·   Rating: -3

You're right, knowmad. I posted this in response to an RFE and forgot to delete that line- it's covered by the error log info. Thx for pointing it out.

And, the main point is to request that people include as much relevant info as they can.

--- (Edited on 1/31/2008 7:46 am [GMT-0600] by kristi) ---

--- (Edited on 1/31/2008 7:54 am [GMT-0600] by kristi) ---



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preaction
Date: 2/4/2008 2:31 am   ·   Subject: Re: Before You Post, Read This  ·   Rating: -1

Making this sticky. The people must know!

--- (Edited on 2/4/2008 2:31 am [GMT-0600] by preaction) ---



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     Install/Upgrade Help > Before You Post, Read This




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