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Plain Black provides a full line of Support options to fit every need and every budget. Click here for a side by side comparison of our free, online and phone support subscriptions, and to read an FAQ.

Rockstar Support

Plain Black is proud to announce the availability of a brand new kind of support: Rockstar Support. Support is no longer just about when you’re having problems. Instead, our team of WebGUI professionals joins your team to accomplish all your web related goals, and for less than the cost of a single employee with benefits. You’ll have access to our entire staff to build your site, manage your servers, and write custom applications. We’ll come on site to train your staff, and provide you with tickets to our annual conference to keep you up to date with the latest new features. In addition, we’ll set up and maintain a complete server environment for you, so you never have to worry about it again.

Learn more about the benefits of Rockstar Support, then contact us today to customize a Rockstar package built to fit your needs.


Free Support

The WebGUI website offers a number of free support resources maintained by the WebGUI community. The WebGUI site is currently home to multiple discussion forums, a library of WebGUI videos, and a community wiki containing hundreds of articles. In addition, the Community Support page lists a number of resources freely available to help you become better acquainted with the WebGUI content engine.

If you're new to WebGUI, you may want to download the WebGUI Primer. The Primer is a free book that introduces the basics of managing content on your WebGUI site.

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Online Support

Plain Black's online support package provides access to a Plain Black staffed message board. Your inquiries will be responded to in a timely manner by a knowledgeable member of the Plain Black team.

Online Support Subscription includes:

  • Plain Black staffed message board
  • WebGUI Designers Guide
  • WebGUI Adminstrators Guide
  • WebGUI Content Managers Guide
  • Access to Community Support Discussion Forums
  • Access to Community Support Wiki
  • Average response time within 8 hours. Guaranteed response within 48 hours.

Online Support

 Billed annually.


Phone Support

Phone Support provides access to both Plain Black's staffed message board and a member of the Plain Black support staff. You benefit from one on one service, and an increased level of support options.

Phone Support subscribers receive:

  • All of the services listed under Online Support
  • A telephone number by which to contact a member of the Plain Black support team during business hours
  • Site and server login services
  • WebGUI installation
  • WebGUI upgrades
  • Priority bug fixes
  • Annual Performance Tuning Checkup
  • Average response time: immediately! Guaranteed response time within 48 hours.
  • Up to 10 hours of phone support allowed per month.

Phone Support

Billed annually.


Phone Support

Billed monthly (for 12 months).