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Hosting FAQ

Hosting FAQ

I want to add an application to the server so I can do something WebGUI doesn't do?

If you want to have additional applications running along side your site you'll need to purchase one of our VPS or Dedicated hosting plans.  We do not allow any 3rd party applications on our Virtual site hosting servers.  This allows us to keep them tuned and running fast.

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Does unsupported hosting mean that I'm responsible to keep my site working in the event of a server issue?

Unsupported hosting doesn't mean you're left in the dark should your site go down due to a server related issue.  Plain Black will make sure that your WebGUI site is active and working just as well as a Supported site.

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I host a site with you and want to talk directly to someone about a problem I'm having?

In order to talk directly to a Plain Black representative via phone you'll need to purchase Phone Support from us.  This is a higher level of support than is included with our hosting packages.

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I purchased a VPS (or Dedicated Server) do I have a different level of support than supported hosting?

As a Server hoster you get access to the same great staff monitored support system that a supported virtual site hoster gets.  

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What's the difference between supported and unsupported site hosting?

Supported hosting and unsupported have all the same features except for support.  With Supported hosting you have unlimited access to the Plain Black staff monitored support system.  It is in this ticketing system that you can ask any questions you have about your Plain Black hosted site.

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